Please ensure you are at the place of treatment on time and ready to receive your treatment as any delays may reduce your treatment time. All appointments will end at their scheduled time to ensure that the next client will not be delayed and a full charge will be applied. On the very rare occasions when a therapist is running more than 10 minutes late, you will be informed by telephone.
Please note 24 hours notice is required for all cancellations. Cancellations made less than 24 hours before the appointment time will be subject to a charge of 100% of the total treatment that was booked.
Gift vouchers are non-refundable and are valid for 6 months from the purchase date. Gift vouchers will no be accepted after the expiry date and can only be used for services offered from Monday through Saturday. Gift vouchers cannot be redeemed for cash, sold or transferred.
Please inform your therapist of any medical condition, including pregnancy; prior to booking as some treatments may not be appropriate for you.